PRIVACY POLICY

PRIVACY POLICY

I. PURPOSE AND SCOPE OF DATA COLLECTION

The data collected on this website includes: full name, email, phone number, and customer address. This information is required when users submit a consultation request or place an order, enabling us to contact and confirm details with the customer to ensure consumer rights.

Members are fully responsible for maintaining the confidentiality of their provided information and for all activities conducted using their accounts and email addresses.

II. SCOPE OF INFORMATION USAGE

We use the information provided by members for the following purposes:

• To confirm orders and arrange delivery upon receiving a request from the customer;

• To provide product information upon customer request;

• To send marketing or promotional emails regarding our products;

• To send notifications about activities on the website;

• To contact and resolve issues in special cases;

• We do not use personal information for purposes other than confirmation and communication related to transactions;

• To comply with requests from judicial authorities including: the People’s Procuracy, courts, and police involved in investigations of customer-related legal violations.
  
  

III. INFORMATION RETENTION PERIOD

Personal data of members will be stored until the website administrator receives a request to delete it. Otherwise, all personal information will be kept confidential on our servers.

IV. ENTITIES OR ORGANIZATIONS THAT MAY ACCESS PERSONAL INFORMATION

Personal information provided on the website may be accessed by:

• The website administration team;

• The inpidual customer who owns the information;

• Competent legal authorities in Vietnam;

• Third-party partners involved in order fulfillment, such as shipping service providers.
  
  

V. CONTACT DETAILS OF THE DATA COLLECTOR AND MANAGER

Business name: Hộ kinh doanh Bùi Thanh Long
Address: 501 Huỳnh Văn Bánh Street, Ward 13, Phú Nhuận District, Ho Chi Minh City
Hotline: 0971115122
Email: angeleyeslens@gmail.com

VI. MEANS AND TOOLS FOR USERS TO ACCESS AND EDIT THEIR PERSONAL DATA

Members have the right to check, update, modify, or request deletion of their personal data by contacting the website administration team.

If members have any complaints regarding data privacy, they may contact the website admin directly. Upon receiving a complaint, we will verify the information. If the complaint is valid, we will take appropriate action depending on the severity of the issue.

VII. MECHANISM FOR RECEIVING AND RESOLVING CONSUMER COMPLAINTS

If a customer discovers that their personal information has been used for the wrong purpose or beyond the agreed scope, they may file a complaint by calling 0971115122 or emailing angeleyeslens@gmail.com, and providing relevant evidence to the website admin.

We are committed to responding immediately or within 24 working hours from the time the complaint is received.